Back to Legal

AI Policy

Last updated: March 2026

Overview

Artificial intelligence tools have become a meaningful part of how modern technical work gets done. At 37SOLUTIONS, we use AI tools to work more effectively — writing assistance, code review, research, and problem-solving. This policy explains how we use these tools, what guardrails we apply, and what that means for our clients and their data.

We believe in transparency about AI use. If you have questions about how AI tools are used in work performed for your project, please ask us directly.

AI Tools We Use

We currently use the following AI tools in our operations:

  • Claude (Anthropic): Our primary AI assistant for writing, code review, documentation, technical research, and problem-solving. We access Claude through claude.ai and the Anthropic API.
  • Other AI assistants: We may use other AI tools including GitHub Copilot, ChatGPT, or similar tools for specific technical tasks. The principles in this policy apply to all tools we use.

This list may change as the AI landscape evolves. We will update this policy to reflect material changes in the tools we use.

How We Use AI Tools

AI tools at 37SOLUTIONS are used as productivity aids — they help our engineers work faster and more thoroughly. They are not used as replacements for human judgment, technical expertise, or client relationships.

Specific uses include:

  • Writing and documentation: Drafting client-facing content, internal documentation, reports, and communications. All AI-assisted writing is reviewed, edited, and approved by a human before delivery.
  • Code assistance: Generating, reviewing, or debugging code. All AI-generated code is reviewed by an engineer before use in production. We do not deploy AI-generated code without human review and testing.
  • Research and analysis: Researching technical topics, comparing solutions, and synthesizing information. AI-generated research is verified against primary sources.
  • Problem-solving: Working through technical problems, diagnosing issues, and exploring solutions. AI suggestions are always validated against actual system behavior.

Client Data and AI Tools

We do not input confidential client data into AI tools. Specifically, we do not share:

  • Client passwords, API keys, access credentials, or secrets
  • Non-public business information, financial data, or personally identifiable information about your customers
  • Proprietary client code, content, or data that has been explicitly designated as confidential

When AI tools are used on tasks that involve client systems or projects, we use only the minimum information necessary — typically anonymized or generalized descriptions of the problem — rather than actual client data.

If a specific project requires AI-assisted analysis of client data or content, we will discuss this with you first, explain what tools would be used and under what terms, and obtain your explicit agreement before proceeding.

AI on Client-Hosted Infrastructure

Some clients host AI-integrated applications on infrastructure managed by 37SOLUTIONS. Our hosting and management services are infrastructure-agnostic — we do not restrict clients from building or hosting AI-powered applications on their infrastructure.

Clients are responsible for ensuring their AI-integrated applications comply with:

  • The terms of service of the AI providers they use
  • Applicable data protection and privacy laws, particularly when processing personal data through AI systems
  • Our Acceptable Use Policy, which prohibits hosting applications designed to harm, deceive, or defraud

If you are building an AI-integrated application and have questions about infrastructure, compliance, or security considerations, we are happy to advise.

AI Disclosure Standards

We are committed to being transparent about AI use in our work. Our disclosure standards:

  • We do not represent AI-generated content as entirely human-written when directly asked
  • Where AI tools played a significant role in producing a deliverable, we are willing to disclose that upon request
  • We do not use AI to impersonate individuals or generate deceptive content
  • We do not use AI-generated voices, images, or video in ways intended to deceive

Quality and Accuracy

AI tools can produce incorrect, outdated, or misleading information. At 37SOLUTIONS, every AI-assisted output is reviewed by a qualified human before use. We do not deliver work product to clients based solely on AI output without human verification.

We are responsible for the accuracy and quality of work we deliver. The use of AI tools does not change that responsibility.

Our Position on AI

AI tools are powerful, useful, and here to stay. We use them because they help us deliver better work, faster. At the same time, the technical judgment, problem-solving experience, client relationships, and accountability that define 37SOLUTIONS are human — and that will not change.

We are thoughtful about where AI helps and where it doesn't. We won't use AI to cut corners on quality, to replace genuine expertise, or to produce work we haven't actually thought through.

Changes to This Policy

AI tools and best practices are evolving rapidly. We will update this policy as our practices change. Material updates will be communicated to active clients.

Contact

If you have questions about our AI policy or how AI tools are used in work performed for your project, please contact us: