Overview
This policy explains how 37SOLUTIONS bills for hosted services, when invoices are issued, and what happens when payment is late or a service is cancelled. It applies to all 37SOLUTIONS clients on recurring service plans.
For information about refunds and cancellation credits, see the Refund Policy.
Billing Cycles
Website Care Plans
Website care plans are billed annually in advance. Annual billing allows us to fund the upfront development, configuration, and ongoing management work required to properly support your account throughout the year.
Email Hosting
Email hosting is billed on the cycle agreed at account setup — monthly, quarterly, or every six months. Your billing cycle is confirmed in your account welcome email and on your invoices.
Other Recurring Services
Unless otherwise specified at account setup, recurring services are billed on a monthly cycle, invoiced on the first of each month.
Pro-Ration for Mid-Month Starts
If a service begins on any day other than the first of the month, your first invoice will include a one-time pro-rated charge covering the days from your start date through the end of that billing period. All subsequent invoices will be for full billing periods.
Payment Methods
Invoices are issued through QuickBooks or Stripe. QuickBooks supports payment by credit card, ACH bank transfer, and — where you have opted in — email and text notifications for invoices and payment reminders.
We also accept Zelle as an alternative payment method for clients who prefer it.
We do not accept PayPal.
If you are unsure which payment method is right for your account, contact us at accounting@37solutions.com.
Payment Terms
Invoices for recurring services are charged automatically to the payment method on file. Invoices for billable (hourly or flat-rate) work are due within 15 days of the invoice date (Net 15).
You are responsible for keeping your payment information current. If a charge fails, we will notify you and attempt to resolve the issue before suspending services.
Late Payments and Service Suspension
If an invoice for billable work remains unpaid 30 days past its due date, we may issue a suspension notice. If the balance remains unpaid after 90 days with no communication from you, we may suspend services without further notice.
Services will be restored upon payment of the outstanding balance. We do not charge reconnection fees for suspension due to non-payment, but we are not liable for data loss or service disruption that occurs during a suspension period.
Cancellations
Notice Requirement
Cancellation of any service requires 30 days written notice submitted via support.37solutions.com.
To ensure proper backups, account removal, and cancellation with upstream providers, requests received fewer than 10 business days before the end of the current billing period will take effect at the end of the following billing period.
No Partial-Period Credits
Cancellations that take effect mid-period do not receive a refund or credit for the remaining days. Service continues through the end of the paid period.
For information about refund eligibility on annual or multi-month plans, see the Refund Policy.
Setup and Onboarding Fees
Some services include a one-time setup or onboarding fee, invoiced before work begins and due prior to provisioning. Setup fees are non-refundable. See the Refund Policy for details.
Billing Questions
If you have a question about an invoice, contact us within 15 days of the invoice date at accounting@37solutions.com. We will review and respond promptly.
Changes to This Policy
We may update this policy at any time. Active clients will be notified of material changes by email. Continued use of services after the effective date constitutes acceptance of the updated policy.