Overview
This policy explains how 37SOLUTIONS bills for hosted services, when invoices are issued, and what happens when payment is late or a service is cancelled. It applies to all 37SOLUTIONS clients on recurring service plans.
For information about refunds and cancellation credits, see the Refund Policy.
Billing Cycles
Website Care Plans
Website care plans are billed monthly in advance, invoiced at the start of each billing period. There is no long-term commitment; cancellation terms are described below.
Email Hosting
Email hosting is billed on the cycle agreed at account setup — monthly, quarterly, or every six months. Your billing cycle is confirmed in your account welcome email and on your invoices.
Other Recurring Services
Unless otherwise specified at account setup, recurring services are billed on a monthly cycle, invoiced on the first of each month.
Pro-Ration for Mid-Month Starts
If a service begins on any day other than the first of the month, your first invoice will include a one-time pro-rated charge covering the days from your start date through the end of that billing period. All subsequent invoices will be for full billing periods.
Payment Methods
Invoices are issued through QuickBooks or Stripe. QuickBooks supports payment by credit card, ACH bank transfer, and — where you have opted in — email and text notifications for invoices and payment reminders.
We also accept Zelle as an alternative payment method for clients who prefer it.
We do not accept PayPal.
If you are unsure which payment method is right for your account, contact us at accounting@37solutions.com.
Payment Terms
Invoices for recurring services are charged automatically to the payment method on file. Invoices for billable (hourly or flat-rate) work are due within 15 days of the invoice date (Net 15). After any stated minimum, billable time is logged in 15-minute increments; if work will exceed an estimate by more than 20%, we pause and confirm before continuing.
Project Deposits and Go-Live Payment
Project work — website builds, redesigns, migrations quoted as projects, and similar fixed-scope engagements — requires a 50% deposit, paid via payment link, before the project is scheduled. The remaining balance is due before DNS cutover or go-live.
Projects idle for 60 or more days (awaiting client content, feedback, or approval) are closed out. The deposit is credited toward a restart of the same project within 12 months of close-out; it is not refunded. See the Refund Policy for details.
Plan Changes
Changes between service plans take effect at the next billing cycle. Where a plan-change reconfiguration fee applies, it is quoted before the change is made.
You are responsible for keeping your payment information current. If a charge fails, we will notify you and attempt to resolve the issue before suspending services.
Late Payments and Service Suspension
If an invoice for billable work remains unpaid 30 days past its due date, we may issue a suspension notice. If the balance remains unpaid after 90 days with no communication from you, we may suspend services without further notice.
Services will be restored upon payment of the outstanding balance. We do not charge reconnection fees for suspension due to non-payment, but we are not liable for data loss or service disruption that occurs during a suspension period.
Legacy and Grandfathered Pricing
Some long-term clients hold pricing established under earlier rate schedules (“legacy rates”). Legacy rates are a courtesy extended at 37SOLUTIONS’ discretion and are not a permanent entitlement. They remain in effect only while the account is in good standing. Legacy rates are also non-transferable: any change of business ownership moves the account to current standard pricing.
An account is considered not in good standing if:
- Any invoice remains unpaid more than 90 days past its due date, or
- The account has two or more invoices past due at the same time, regardless of age
When an account on legacy pricing falls out of good standing, 37SOLUTIONS may, at its discretion, notify the client that their account will be moved to current standard pricing. That notice will specify an effective date no sooner than 30 days from the date of the notice.
If the outstanding balance is paid in full before the effective date, the rate change may be rescinded at 37SOLUTIONS’ discretion. Payment of the outstanding balance does not automatically cancel a rate change notice that has already been issued.
Late Fees
Invoices not paid within 15 days of the due date may accrue a late fee of 1.5% per month on the outstanding balance, compounded monthly, until paid in full. 37SOLUTIONS reserves the right to waive or apply late fees on a case-by-case basis.
Cancellations
Notice Requirement
Cancellation of any service requires 30 days written notice submitted via support.37solutions.com.
To ensure proper backups, account removal, and cancellation with upstream providers, requests received fewer than 10 business days before the end of the current billing period will take effect at the end of the following billing period.
No Partial-Period Credits
Cancellations that take effect mid-period do not receive a refund or credit for the remaining days. Service continues through the end of the paid period.
For information about refund eligibility on annual or multi-month plans, see the Refund Policy.
Setup and Onboarding Fees
Some services include a one-time setup or onboarding fee, invoiced before work begins and due prior to provisioning. Setup fees are non-refundable. See the Refund Policy for details.
Billing Questions
If you have a question about an invoice, contact us within 15 days of the invoice date at accounting@37solutions.com. We will review and respond promptly.
Changes to This Policy
We may update this policy at any time. Active clients will be notified of material changes by email. Continued use of services after the effective date constitutes acceptance of the updated policy.