Introduction
37SOLUTIONS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 37solutions.com or engage our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
For information specific to how we use artificial intelligence tools in our operations and what that means for your data, see our AI Policy.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a contact form: Name, email address, phone number, company name, and the content of your message
- Engage our services: Business information, billing details, technical account credentials (stored securely), and project-related data
- Communicate with us: Email correspondence and support communications
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Usage data: Pages visited, time spent, referring URLs, and navigation paths
- Device data: Browser type and version, operating system, screen resolution, and device type
- Network data: IP address and approximate geographic location derived from it
We use Vercel Analytics for website analytics. This service collects anonymized, aggregate usage data and does not use cookies or track individual users across websites.
We use Zendesk to provide a live chat widget on this website. When you interact with the chat widget, Zendesk may collect your name, email address, and the content of your messages, as well as technical data such as your IP address, browser type, and session identifiers. Zendesk may set cookies to support chat functionality. If you do not use the chat widget, Zendesk still loads on every page and may collect basic request metadata. See Zendesk's Privacy Notice for details.
Partner logos displayed on our Partners page are served via Logo.dev , a third-party image CDN. When those images load, your browser makes a request to Logo.dev's servers, which may log your IP address and user agent. Logo.dev's privacy policy governs that data.
We use various AI tools to assist with writing, research, code review, support operations, and other internal tasks. In the course of delivering services, these tools may process generalized or anonymized descriptions of client issues or requests. We do not input confidential client data into AI tools. For a full list of AI tools we use and the guardrails that apply, see our AI Policy.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Respond to inquiries, support requests, and communications
- Process payments and manage billing
- Send service-related notifications (e.g., updates, security alerts, invoices)
- Analyze website usage to improve our content and user experience
- Comply with legal obligations
- Protect against fraudulent, unauthorized, or illegal activity
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
For information about how we use AI tools in the course of delivering services, see our AI Policy.
How We Share Your Information
We may share your information with:
- Service providers: Third-party vendors who help us deliver services, including hosting infrastructure, payment processors, and email providers. Third-party services embedded on this site — including Zendesk (chat support), Vercel Analytics (website analytics), and Logo.dev (partner logo images) — receive technical data as described in the "Information Collected Automatically" section above. These parties have their own privacy policies governing data collected through their services.
- Hosting partners: When we manage hosting on your behalf, your site and data reside on infrastructure provided by our upstream hosting partners. Those partners' privacy policies govern data on their infrastructure.
- AI tool providers: We use third-party AI tools as described in our AI Policy. These tools may process limited, anonymized, or generalized information in the course of their use. We do not share confidential client data with AI tools. All available training and data-use opt-outs have been applied where controls exist.
- Legal requirements: When required by law, court order, or to protect the rights, property, or safety of 37SOLUTIONS, our clients, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our business. We would notify you before your personal information is transferred and becomes subject to a different privacy policy.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For active clients, we retain data for the duration of the service relationship plus a reasonable period thereafter (typically 3 years) for business and legal purposes. Contact form submissions are retained for 2 years unless they result in an ongoing client relationship.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/HTTPS), access controls, and secure credential management.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Cookies
Our website does not use tracking cookies or third-party advertising cookies. We use Vercel Analytics, which does not use cookies.
The Zendesk chat widget may set functional cookies to maintain chat session state and recognize returning visitors. These cookies are set by Zendesk, not by 37SOLUTIONS, and are governed by Zendesk's Cookie Notice . You can disable or block these cookies through your browser settings; doing so will prevent the chat widget from functioning but will not affect other parts of the site.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing of your data
- Request a portable copy of your data in a machine-readable format
To exercise any of these rights, please contact us at privacy@37solutions.com. We will respond to requests within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For active clients, we will also provide notice by email for material changes.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@37solutions.com
- Web: 37solutions.com/contact