Introduction
37SOLUTIONS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 37solutions.com or engage our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a contact form: Name, email address, phone number, company name, and the content of your message
- Engage our services: Business information, billing details, technical account credentials (stored securely), and project-related data
- Communicate with us: Email correspondence and support communications
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Usage data: Pages visited, time spent, referring URLs, and navigation paths
- Device data: Browser type and version, operating system, screen resolution, and device type
- Network data: IP address and approximate geographic location derived from it
We use Vercel Analytics for website analytics. This service collects anonymized, aggregate usage data and does not use cookies or track individual users across websites.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Respond to inquiries, support requests, and communications
- Process payments and manage billing
- Send service-related notifications (e.g., updates, security alerts, invoices)
- Analyze website usage to improve our content and user experience
- Comply with legal obligations
- Protect against fraudulent, unauthorized, or illegal activity
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Share Your Information
We may share your information with:
- Service providers: Third-party vendors who help us deliver services (hosting infrastructure, payment processors, email providers). These parties are bound by confidentiality obligations and may only use your data for the specific purpose of providing services to us.
- Hosting partners: When we manage hosting on your behalf, your site and data reside on infrastructure provided by our hosting partners (such as Nexcess or Liquid Web). Their privacy policies govern data on their infrastructure.
- Legal requirements: When required by law, court order, or to protect the rights, property, or safety of 37SOLUTIONS, our clients, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our business. We would notify you before your personal information is transferred and becomes subject to a different privacy policy.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For active clients, we retain data for the duration of the service relationship plus a reasonable period thereafter (typically 3 years) for business and legal purposes. Contact form submissions are retained for 2 years unless they result in an ongoing client relationship.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/HTTPS), access controls, and secure credential management.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Cookies
Our website does not use tracking cookies or third-party advertising cookies. We use only essential technical cookies necessary for basic website functionality. We use Vercel Analytics, which does not use cookies.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing of your data
- Request a portable copy of your data in a machine-readable format
To exercise any of these rights, please contact us at sales@37solutions.com. We will respond to requests within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For active clients, we will also provide notice by email for material changes.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: sales@37solutions.com
- Web: 37solutions.com/contact