37SOLUTIONS LLC
37solutions.com· support@37solutions.com
Effective date: see signed copy or account setup date. Last updated: May 2026.
1. Parties
This agreement is between 37SOLUTIONS LLC ("Provider") and the client identified below ("Client"). Services begin on the date both parties sign below or, if no signature is obtained, on the date the Client first uses Provider's services.
| Client Name | |
| Business Name | |
| Address | |
| Phone | |
| Effective Date |
2. Included Services
The monthly fee covers the following managed services:
- WordPress hosting, uptime monitoring, and server-side maintenance
- DNS management and configuration
- Email and mailbox hosting
- Basic email deliverability configuration (SPF, DKIM, DMARC)
- WordPress core security patches and updates
3. Services Not Included
The following are outside the scope of the monthly fee and are billed at the rates in Section 6:
- Troubleshooting or investigation of third-party mail servers, phishing attacks, or spam originating outside Provider's infrastructure
- WordPress plugin, theme, or custom development work
- Website redesigns or migrations
- Device setup, configuration, or security review (computers, phones, tablets)
- Training or onboarding
- Legal or investigative support, including law enforcement inquiries, depositions, or court appearances
- Any work requiring coordination with vendors or services not hosted by Provider
- Mailbox additions, removals, or configuration changes (billed at $25 per request)
4. Optional Monthly Care Plans
Clients may opt in to a monthly care or maintenance plan covering proactive management, monitoring, and priority support. Current plans, tiers, and pricing are maintained at conciergewebhosting.com.
5. Billing & Payment
Monthly Fee
The monthly hosting fee is agreed upon at account setup and billed quarterly in advance. Provider will charge the payment method on file each quarter. Client is responsible for ensuring payment information remains current.
Payment Terms
Invoices for billable work are due within 15 days of the invoice date (Net 15).
Service Suspension
If an invoice remains unpaid after 90 days and the Client has not communicated with Provider regarding the balance, Provider may suspend services without further notice. Services will be restored upon payment of the outstanding balance.
Prepaid Time Blocks
Client may purchase prepaid time blocks in 4-hour increments. Prepaid hours are applied to any billable work at standard rates and do not expire. Unused hours are non-refundable.
| Block | Hours | Rate | Total |
|---|---|---|---|
| Half-Day | 4 hours | Standard | $600 |
| Full Day | 8 hours | Standard | $1,200 |
6. Hourly Rates
All billable work is charged at the applicable rate below. Time is logged and rounded to the nearest 6-minute increment after the first hour.
| Service Type | Rate | Minimum | Increments |
|---|---|---|---|
| Standard — any team member, business hours (Mon–Fri, 11am–7pm ET) | $150/hr | 1 hour | 6-min after first hour |
| Emergency — any work performed outside business hours (Mon–Fri, 11am–7pm ET) | $300/hr | 1 hour | 6-min after first hour |
| Legal / Court — depositions, appearances, law enforcement inquiries | $300/hr | 4 hours (half-day) | 1 hour after minimum |
Prep time related to legal matters is billed at the legal rate. Travel time to and from legal proceedings is billed at half the legal rate.
7. Priority / Rush Scheduling Fees
Client may request priority scheduling to move work ahead of the standard queue. Rush fees are a flat scheduling charge, separate from and in addition to the applicable hourly rate (standard or after-hours, depending on when the work is performed). Rush fees are non-refundable once Provider has rearranged the schedule to accommodate the request.
| Tier | Flat Fee | Delivery |
|---|---|---|
| 1-Week Rush | $150 | Within 1 week of request |
| 3-Day Rush | $300 | Within 3 business days |
| Same / Next Day | $500 | Same or next business day |
Rush fees are a scheduling charge only. If the work itself is performed outside business hours, after-hours emergency rates apply in addition to the rush fee.
8. Approval Required for Billable Work
Provider will not begin billable work without Client approval, except for low-risk triage necessary to diagnose a reported issue. Any work estimated to exceed one hour will be quoted in advance. Client approval may be given in writing via the support portal, email, or text message.
9. Scope & Limitation of Liability
Provider is responsible only for services listed in Section 2. Provider is not liable for issues originating from third-party services, Client-managed systems, hardware failures, or events outside Provider's reasonable control.
In no event shall Provider's liability exceed the total fees paid by Client in the three months preceding the claim.
10. Data & Confidentiality
Provider may access Client systems, email logs, and configuration data as necessary to provide services. Provider will not share Client data with third parties except as required by law or to fulfill services (e.g., hosting infrastructure providers).
If Provider receives a formal law enforcement request related to Client's account, Provider will notify Client promptly unless prohibited by law from doing so.
11. Acceptance
This agreement becomes effective when signed by both parties. Where no signature is obtained, continued use of Provider's services constitutes acceptance of these terms.
Provider reserves the right to update these terms with 30 days written notice. Continued use of services after the notice period constitutes acceptance of the revised terms.
12. Signatures
Client Name (print): _______________________________________________
Client Signature: _______________________________________________
Date: _______________________________________________
Greg Duffie, 37SOLUTIONS LLC: _______________________________________________
Date: _______________________________________________