What Support Is Included With My Website Hosting Plan?

Last updated: May 2026

Included With Your Monthly Fee

Your website hosting plan includes:

Web server provisioning and uptime monitoring
Server-side maintenance and security patching
DNS management and configuration
Basic performance and availability monitoring

We watch your hosted services around the clock. If a server-level issue affects your site, we'll typically begin working on it before you even notice.

Support is delivered by email through support.37solutions.com. Please check our self-service portal before submitting a ticket — most common questions are already answered there.

Not Included

The following are outside the scope of your hosting plan and are billed separately:

WordPress plugin, theme, or custom development work
Website content changes (text, images, pages, layouts)
Website redesigns or migrations
Device setup, configuration, or support (computers, phones, tablets)
Training or onboarding
Troubleshooting issues caused by client-made changes to DNS, hosting settings, or application configuration
Work requiring coordination with third-party services not hosted by 37SOLUTIONS

Billable Work

Work outside your plan is billed at the applicable rate. We'll provide a quote for anything estimated to exceed one hour, and we won't start until you've approved it. Contact us at support@37solutions.com for current rates.

Optional Monthly Care Plans

If you frequently need hands-on help or want a guaranteed response time, a monthly care plan may be a better fit. Current plans and pricing are maintained at conciergewebhosting.com.

Emergency Support

After-hours emergency support is available for work that cannot wait until the next business day. See the Emergency & After-Hours Support Policy for details.

Important: If your site goes down because of an infrastructure issue on our end, there is no emergency charge. If the outage was caused by a change you or a third party made to your DNS, hosting settings, or application, emergency rates apply.